Orders typically ship within 3-5 business days, and delivery times vary based on your location. You can track your order using the link provided in your confirmation email.

We are a small family-owned company and appreciate your patience!

We recommend storing your products in a cool, dry place away from direct sunlight.

Due to the personal nature of cosmetics, we do not accept returns.

However, we welcome any questions or concerns regarding your order, please email hello@ido-wellness.com so we can assist you further.

Wellness looks different on everyone. Results can vary from person to person due to different factors. While many have noticed relief within minutes, we recommend allowing at least two weeks for optimal results. Consistency is key, so be sure to incorporate our product into your daily routine to maximize its benefits!

We designed Kiseki with the most sensitive skins in mind, prioritizing gentle, effective ingredients. We recommend checking the ingredient list for any known allergens or irritants you may have. While we use high-quality medicinal herbs and oils, individual reactions can still occur.

If you experience any discomfort or irritation, please discontinue use and consult a healthcare professional if necessary. Your skin’s safety and comfort are our top priorities!

While Kiseki works for a wide variety of concerns, we do not recommend using Kiseki on any open wounds or near the eyes.

Kiseki is great for anywhere that needs soothing and relief.

Although the majority of our products are crafted from pure plant medicine, our Kiseki line includes emu oil, which is an animal-based ingredient.

Our emu oil is AEA Certified and is an essential component of Kiseki. Emu oil is a powerful carrier oil that helps to piggyback all the ingredients deeper into the skin.

We hope to find a plant-based alternative to emu oil in the future to create a vegan version of our beloved Kiseki products.

We are committed to your safety and the well-being of our planet. That’s why our products are free from parabens, phthalates, perfumes, and synthetic fragrances.

Additionally, we proudly adhere to cruelty-free practices, ensuring no animal testing is involved. With us, you can enjoy peace of mind knowing you're using products that are both effective and ethically crafted.

Sustainability is integral to our approach to packaging, ingredient sourcing, and product development. We prioritize eco-friendly materials, using containers that are recyclable or reusable, thoughtfully designed to minimize waste while preserving product integrity.

In our product development, we focus on creating offerings that fill genuine needs, avoiding excess products that may already saturate the market. We take pride in selling items that are not only useful but also intentionally crafted.

Additionally, our commitment extends to responsibly sourcing ingredients from suppliers who share our dedication to sustainability, ensuring that our ingredients are of the highest quality and produced in harmony with the environment and local communities. By emphasizing sustainable packaging, ethically sourced ingredients, and purposeful product development, we strive to create products that are both beneficial for our customers and kind to the planet.